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Pooch Bandana

Item Personalisation

This product may be automatically added when you add a customisation to a bandana. Otherwise, add this product to your cart and get in touch about any custom modifications you would like to see!

Returns & Refunds
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RETURNS

Pooch Bandana is committed to exchange or refund any product that does not suit your expectation or that does not fit properly. In accordance with the United Kingdom's Consumer Contracts Regulations 2013, you have the right to return an item within 30 days after purchase. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. If you cannot return the product within this time frame, please let us know and if reasonable we may extend this period by a few days. According to the same law, personalised items cannot be returned (e.g. items with your pet's name printed on them).

To be eligible for a return, your product must be unused and in the same condition in which you received it. Items which smell of washing powder, odour spray or which appear to have been worn or damaged by your pet will not be refunded or exchanged.

In the unlikely event of a noticeable defect in workmanship within 6 months of purchase Pooch Bandana will repair your product in-house. The decision to replace or repair such a product is at our discretion. This does not include loose stitches or general wear & tear from use.

To complete your return, we require a receipt or proof of purchase and your name clearly included as a minimum.

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. Refunds will be dealt within 7 business days of receiving your returned item.

LATE OR MISSING REFUNDS

If you have not received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

Please note refunds may take up to 14 business days for your bank to complete, depending on their processing time. This can greatly vary between card issuers, and we are not able to influence this.

If you have done all of this and you still have not received your refund yet, please contact us at enquiries@poochbandana.com

SALE ITEMS

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@poochbandana.com and send your item to:

24 St Davids Close
Bridgend
CF31 2BN
South Wales

Pooch Bandana

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