We aim to send out all orders with Royal Mail within 7 business days after the order has been received as every piece is handmade to order. Please allow 3-5 business days for the (free) domestic second class signed-for postage, and 1-2 business days for the domestic first class signed-for postage option. For deliveries outside of the UK, we will offer international tracked/signed-for shipping rates subject to Royal Mail's pricing policy and technological availability in the destination country. Depending on where you live, this may take between 5-10 working days.
In the event that the item is returned to us (e.g. due to having provided the incorrect address, a faulty address, not having picked up the item at the post office, or not accepting the parcel at the address provided), Pooch Bandana reserves the right to recharge for delivery. Returns and refunds citing the reasons above are not granted.
If your order does not arrive in those time frames after having received the postage confirmation email, please get in touch with us. Since we use Royal Mail to fulfill our orders, it is possible that deliveries get lost on the way which is unfortunately out of our hands, despite us keeping proof of postage for every order we send out. For an order to be considered lost, Royal Mail asks to allow for 10 working days to pass following the postage date. Once an item is considered lost by both us and the customer, we will replace your order free of charge, with a first class signed-for postage option.
To return your product, you should mail your product to the address below.
41 Heol Bevan
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. Charges due to size differences may apply. Exchanges due to size also depend on stock availability, which is why we may offer you an alternative design.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an order over £30, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.