Free Signed-For Delivery Available on All UK Orders

FAQs

WHAT SIZES ARE THERE?

You can find the size guide in the main menu of our store and in the photos of each product. If you need help with the sizes or have a custom request, please send us an enquiry at enquiries@poochbandana.com

ARE YOUR BANDANAS ADJUSTABLE?

They are not adjustable, unfortunately. However, our bandanas come in 8 different sizes, so just refer to the size guide for your perfect fit!

DOES THIS FIT ALL DOGS?

Yes! XXS should fit most puppies, and we also cater for larger dogs. Just refer to our size guide or send us an enquiry at enquiries@poochbandana.com

WHAT IF THE BANDANA DOES NOT FIT?

Through our tested sizing charts, we want to make sure we avoid fitting problems. You can return the bandana within 30 working days. Return shipping charges and/or costs due to size difference may apply. Personalised bandanas cannot be returned.

HOW DO THE BANDANAS FASTEN UP?

We use snap-on fasteners to attach our bandanas. They come off easily with a firm pull, which ensures maximum safety for your pooch, whilst still providing a great and secure fit.

CAN I PERSONALISE MY BANDANAS?

Yes you can! You can either personalise it with your pooch's name on our product pages (just make sure to choose your dog's neck size first), or you can message us at enquiries@poochbandana.com to get your item fully personalised. Please make sure to choose correctly, because personalised items cannot be returned.

IS SHIPPING REALLY FREE?

Absolutely! Every delivery is shipped for free in the UK if you choose the Free Delivery option at checkout. If you like, you can also upgrade to 1st class signed-for postage for more safety and faster arrival times.

DO YOU SHIP OUTSIDE OF THE UK?

We do! You can choose between standard & signed/tracked delivery options.

HOW LONG WILL IT TAKE FOR MY PRODUCT TO ARRIVE?

We aim to make our products as quickly as possible after your order has been placed, but at least within 7 working days after your order date. As we cannot guarantee Royal Mail's delivery times, please allow 3-5 working days for delivery thereafter, depending on which shipping option you choose.

MY PRODUCT HASN'T ARRIVED - WHAT DO I DO?

Once the promised delivery times have passed, please get in touch with us as it can't be ruled out Royal Mail has lost the order in transit. However, there's no reason to panic - we'll get in touch with Royal Mail, and then replace your order free of charge with the first class signed-for delivery option. There's no issue we weren't able to resolve before!

CAN I RETURN MY PRODUCT?

You can return any product within 30 working days, unless it has been personalised with your pooch's name. Please refer to our Delivery & Returns Policy for more details.

ARE DOG BANDANAS SAFE?

Whilst you should always make sure your pooch does not chew on any foreign objects, our bandanas are generally safe and are not a choking hazard. Thanks to a snap-on fit, our bandanas also come off easily with a firm pull, which ensures maximum safety for your pooch.

HOW DO I CLEAN THE APPAREL?

We know pooches can make a lot of muck, but we got you covered! We recommend you handwash our products in warm, soft soapy water, and air-dry the product afterwards. Our products are machine washable at a low temperature, but we do not recommend this as we cannot rule out any damages. We further recommend using a waterproofing/water repelling spray to make your handcrafted product's look last for longer.

WILL MY POOCH ENJOY WEARING A BANDANA?

Yes, your pooch will not mind wearing a bandana if it is used to collars or harnesses. Plus, dog bandanas look really cool!

MODELLING FOR POOCH BANDANA

We get inundated with modelling requests, and cannot accommodate everyone - but do not get discouraged, we host model searches for every product launch and every few months or so! Just follow us on Facebook and/or Instagram @Poochbandana and keep trying. 🐾

DO YOU PROVIDE FREE BANDANAS FOR CHARITIES, RAFFLES ETC?

Unfortunately, we cannot provide any free bandanas for charities or individuals for charity purposes (e.g. raffles) as we get flooded with such requests, and it would be impossible to either support everyone or choose who we would support or not support. Pooch Bandana has chosen a local dog charity and any budget for charity will go towards them.